Backed by the people who make it.
Every GSUIT film carries a 10-year manufacturer warranty on the material, handled in Australia by GSUIT Australia. Here’s what it covers, what it doesn’t, and how a claim works.
What’s covered
For 10 years from installation, the warranty covers defects in the film material itself that appear under normal use after a correct installation, including:
- Yellowing or discolouration of clear film
- Cracking, crazing or blistering of the film or its top coat
- Bubbling or delamination caused by the adhesive
- Loss of the self-healing property under normal conditions
If a claim is accepted, the faulty film is replaced. The warranty covers the film material only: it doesn’t cover labour, removal or reinstallation costs.
What isn’t covered
- Installation that doesn’t follow good practice: film overstretched into recesses, edges left under tension, panels not decontaminated, or the wrong slip or tack solutions used.
- Film applied over paint that was damaged, poorly bonded or not fully cured, including fresh resprays.
- Accident, impact or vandalism damage, and stone or debris strikes that cut through the film.
- Harsh or abrasive care: solvents, cutting compounds, stiff brushes, or pressure washing aimed at film edges.
- Fitting to surfaces or uses the film isn’t designed for, or in ways that breach local vehicle rules.
- Normal wear, and minor changes in appearance that don’t affect the film’s protection.
- Labour, removal and reinstallation costs, and any loss beyond the cost of the replacement film.
Making a claim
- 1The installer contacts us. Claims come through the business that fitted the film, which knows the job and the panel history.
- 2Send the order number for the film, the installation date, the vehicle, and clear photos of the issue in daylight, close up and from a distance.
- 3We assess the claim, with the manufacturer where needed, and reply with the outcome. If the material is faulty, we replace the film.
Your other rights
This warranty is in addition to any rights you have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The full warranty and supply terms are in our terms of trade.